Privacy Policy

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SHIPPING & ORDERS

SHIPPING INFORMATION

DO I GET FREE SHIPPING?

Free Standard Shipping is available on orders over $75 with destinations within the 48 contiguous United States. The other states and territories will have rates calculated at checkout, and based on destination. Orders less than $75 will be charged a $7 Standard Shipping fee. Expedited Shipping is available for an additional fee at checkout.

WHAT SHIPPING METHODS DO YOU USE?

For our Standard Delivery, we use a variety of carriers including USPS, UPS, and DHL depending on package size, service type, and destination. Expedited Shipping is available for an additional fee at checkout. All orders ship from our warehouse in Southern California.

HOW LONG WILL IT TAKE TO GET MY PACKAGE?

Most orders are delivered within 7 weekdays, not including weekends or holidays. Our fulfillment center is open Mondays thru Fridays. Orders placed over the weekend are processed the following Monday. There may be additional delays due to big sales (i.e. Black Friday), carrier delays (i.e. weather), or global events (i.e. Covid19). Please allow your tracking information 24 hours to update before sending us an email. If you would like to make a change to your order, please email us as soon as possible!

DO YOU SHIP INTERNATIONALLY?

We currently only ship Internationally to a select set of countries. Due to increased global shipping rates and delays, we are limiting shipping options. Please also be aware that you are responsible for any additional import duties and fees that may be charged by the carrier before delivery is released. We are not responsible for these extra fees and any order returned to us will not have shipping refunded.

DO YOU SHIP TO P.O. BOXES?

Yes! Shipping to P.O. boxes is only available through USPS and their delivery options.

HOW DO I UPGRADE TO EXPEDITED?

Expedited 2-Day Shipping rates are calculated based on your destination and weight of your order. Orders placed before 2pm PST with Expedited Shipping will be fulfilled the same day.

If you have any questions, please email us!

DO YOU DELIVER ON SATURDAYS?

Yes! Saturday Delivery is available for UPS 2 day, Overnight and standard USPS delivery options.

WHAT IF I MAKE A MISTAKE ON MY ADDRESS?

Please email us as soon as possible! If your order has already left our warehouse or returned to us as undeliverable, you are responsible for any shipping fees required to resend the package.

MY ORDER HAS BEEN LOST. HELP!

Please contact the carrier:

· UPS: https://www.ups.com/us/en/help-center/claims-support.page

· USPS: https://www.usps.com/help/missing-mail.htm

While we will do our best to resolve shipping problems, you have a better chance of locating a lost package by contacting the carrier directly, who may reach out to the actual delivery driver on your route.

I NEED TO CANCEL MY ORDER

To modify or cancel your order, please emailus ASAP so we can assist you. If you placed your order with Standard Shipping, we may be able to cancel orders if you contact us within 12 hours of placing the order. If you placed your order with Expedited Shipping and have received your tracking number, we are unfortunately unable to cancel your order since we prioritize those orders to get them to you on time. 

SHIPPING ESTIMATES

U.S. SHIPPING

Orders under $75

Standard Shipping (5-7 weekdays)

$7

Orders over $75

Standard Shipping (5-7 weekdays)

FREE

Expedited Shipping (2-day)

Calculated at checkout.

2 DAY SHIPPING ESTIMATES

Order Placed By:

Expected UPS 2 Day Delivery Day:

Monday, before 2pm PST

Wednesday

Monday, after 2pm PST

Thursday

Tuesday, before 2pm PST

Thursday

Tuesday, after 2pm PST

Friday

Wednesday, before 2pm PST

Friday

Wednesday, after 2pm PST

Saturday

Thursday, before 2pm PST

Saturday

Thursday, after 2pm PST

Monday

Friday, before 2pm PST

Tuesday

Friday, after 2pm PST

Wednesday

Saturday or Sunday

Wednesday

*All orders are subject to change without notice. Carrier delays and delays not at the fault of Yobys should be resolved by contacting the carrier.

ORDERS

HOW DO I TRACK MY ORDER?

Once your order has been fulfilled, a tracking number will be generated and emailed to you. Please allow 24 hours for this tracking information to update.

DO I NEED AN ACCOUNT TO PLACE AN ORDER?

No account is needed to place an order, but our wishlist feature, saved addresses, and order history are all benefits of creating a free account.

WHO SHOULD I CONTACT IF I HAVE ANY QUESTIONS?

Please email us.

HOW CAN I CANCEL OR CHANGE MY ORDER?

To modify or cancel your order, please email us ASAP so we can assist you. If you placed your order with Standard Shipping, we may be able to cancel orders if you contact us within 12 hours of placing the order. If you placed your order with Expedited Shipping and have received your tracking number, we are unfortunately unable to cancel your order since we prioritize those orders to get them to you on time.